Delivery is free in France and the EU. The estimated delivery time is 2 to 5 working days after your order is confirmed, depending on the destination. For other countries, any shipping costs are shown before you pay.

A tracking number is sent to you by e-mail as soon as your order ships. These times are estimates: if your parcel is late or there is a problem, contact us and we will check your order and find a solution. See the shipping policy.

A tracking number is sent to you by e-mail as soon as your parcel ships. Enter it on the Track my order page: the tracking opens on the carrier's website.

You have 14 days after receiving your order to request a return. Return costs are covered by us. The product must be in its original condition, with its accessories and original packaging.

Write to us at contact@veltronshop.com with your order number: we will send you the instructions and the return address. Once we receive the returned product, you are refunded to your original payment method, no later than 14 days after receipt. See the refund policy.

Write to us at contact@veltronshop.com with your order number. If your product arrives faulty or damaged, we will replace it or refund you.

You pay on the shop's secure checkout page, over an encrypted connection. The available payment methods are shown when you place your order.

Our devices plug into a TV's HDMI port: check that yours has a free HDMI input. 4K picture requires a compatible TV.

Our devices run Google TV and give access to many streaming apps, depending on their availability in your country. Subscriptions are not included.

A good internet connection is recommended to enjoy 4K streaming. Wi-Fi 6 requires a compatible router.